Dig The Soundtrack 2017 Remix Event
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Are you receiving ccMixter emails?

Kara Square
admin
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permalink   Tue, Apr 18, 2017 @ 10:01 AM
We need your help whitelisting mixter@artistechmedia.com — so you’ll receive remix notifications, secret mixter assignments, etc.

Because we recently upgraded our server and had a DNS change, we need you to re-add mixter@artistechmedia.com to your email contact book as some email servers may not recognize this email address we use for all ccMixter correspondence and are not letting them through.

Here’s how:

AOL Mail
1. Click Contacts in the right toolbar.
2. Click Add Contact.
3. Enter [wlemail] and additional information if you wish.
4. Click Add Contact button in the popup to finish.

Comcast

1. Click Preferences from the menu.
2. Click Restrict Incoming Email.
3. Click Yes to Enable Email Controls.
4. Click Allow email from addresses listed below.
5. Enter [wlemail] you want to whitelist.
6. Click Add.
7. Click Update to finish.

Earthlink

1. Click Address Book.
2. Click Add Contact.
4. Save WhatCounts as a contact.
5. Click save.

Gmail
1. Open an email from the sender that you want to whitelist.
2. Click on the little down-pointing-triangle-arrow next to “reply.”
3. Click Add [wlemail] to contacts list to finish.
Set up Mobile Me. Apple Mail
1. Click [wlemail] in the header of the message you’re viewing.
2. Click Add to finish.

NetZero
1. Click the Address Book tab on the top menu bar.
2. Click Contacts.
3. Click Add Contact.
4. Enter [wlemail] and additional information if you wish.
5. Click Save to finish.

Yahoo! Mail
1. Open the email message from the sender you want to add to your address book.
2. Click Add to contacts next to [wlemail].
3. On the Add Contact popup, add additional information if needed.
4. Click Save to finish.

Windows Live Hotmail

1. Open an email from the sender that you want to whitelist.
2. Click Add to contacts next to [wlemail] to finish.
Set up Microsoft Office. Microsoft Outlook 2003
1. Open the email message from the sender you want to add to your address book.
2. Right-click Click here to download images in the gray bar at the top of the message.
3. Click Add Sender to Senders Safe List to finish.

Outlook 2007
1. Right-click on the email you received (in the list of emails).
2. Click Junk E-mail.
3. Click Add Sender to Safe Senders List to finish.


Outlook 2010
1. Click the Home tab.
2. Click Junk.
3. Click Junk E-mail Options.
4. Click Safe Senders.
5. Click Add.
6. Enter [wlemail] and additional information if you wish.
7. Click OK to finish.

Mac Mail
1. Click Address Book .
2. Click File.
3. Click New Card.
4. Enter [wlemail] and additional information if you wish. .
5. Click Edit to finish

Mozilla Thunderbird for Windows
1. Click Address Book.
2. Make sure Personal Address Book is highlighted.
3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under Contact, enter [wlemail] and additional information if you wish.
5. Click OK to finish.

Mozilla Thunderbird for Mac
1. Click Address Book.
2. Make sure Personal Address Book is highlighted.
3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under Contact, enter [wlemail] and additional information if you wish.
5. Click OK to finish

Questions?
Email us and we’ll help.
Snowflake
admin
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permalink   Wed, Apr 19, 2017 @ 7:19 PM
Please let us know if you have been able to take steps to whitelist mixter@artistechmedia.com — thank you!
 
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permalink   spinningmerkaba Wed, Apr 19, 2017 @ 8:57 PM
I did. I use gmail. I opened up google contacts and added mixter@artistechmedia.com to the list. before I did this the e-mails were being sent to my spam folder. I think it’s working now!
 
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permalink   Snowflake Wed, Apr 19, 2017 @ 10:17 PM
Great!! Thanks for letting us know :)
 
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permalink   Speck Thu, Apr 20, 2017 @ 2:52 AM
I also use gmail and all the emails from artistechmedia have been coming through fine. I just checked the spam folder to confirm this and there was only one thing there. Interestingly, it was from your (spinningmerkaba’s) gmail address (dated April 2nd).
 
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permalink   @nop Fri, Apr 21, 2017 @ 12:24 AM
FYI

I use Outlook. I have not received any notification mail after the introduction of the new server even in spam folder. I remember the same thing happened to me in 2013.
http://ccmixter.org/thread/...

Anyway, I’ve added mixter@artistechmedia.com to my Safe Senders List and watching.
 
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permalink   gurdonark Sat, Apr 22, 2017 @ 3:56 AM
I use AOL mail. I added the address to my contacts. I have not gotten any of the notice mail since the change to the new server, so I hope the whitelisting helps.
 
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permalink   Mr_Yesterday Mon, Apr 24, 2017 @ 12:24 PM
Hi, Emily, I’m not sure we’re quite there yet.

I’ve been whitelisting as suggested here—that is, adding mixter@artistechmedia.com to all my email clients. I use several:

— Thunderbird on Mac OSX Sierra
— Default email apk on Android
— Webmail interface to my GoDaddy host account

What some users may not be aware of is these instructions are for clients. They do not necessarily disable server-side spam filtering. For example, my GoDaddy host email has a spam filter with its own whitelist separate from the address book; this enables their “Bulk” filtering feature, among others.

— I’ve added mixter@artistechmedia.com there, too.

I also relay all my GoDaddy mail to an ATT domain account as a safety measure and to check for random filtering behaviors and forwarding failures, and for archiving. So I’ve whitelisted mixter@artistechmedia.com on that account, too.

Nonetheless, since March 29 I have observed several things:

— No remix or review notifications
— No secret-mixter assignment email April 8
— But I DID receive email from Jason “mixter@artistechmedia.com” April 10.
That was in response to a web-form request to re-send my assignment.

This last one is odd. I did not whitelist mixter@artistechmedia.com explicitly until after April 10, yet received email from the domain just fine.

Meanwhile, we just had a notifications-fest yesterday thanks to the secret mixter and…not a peep. Not one mail.

It suggests there may still be an issue on the ccMixter host side. Either the emails aren’t being sent—maybe due to stale or unpopulated address lists after the move—or they’re bouncing, in which case you should be seeing bounce notifications coming back from recipients’ host systems in logs at the host end. And this may be triggering automated host-side policy behaviors like mailing list or outbound address suppression (GoDaddy, for example, has articles on this in their email marketing materials).

I wish I had more expertise but I don’t. I’m just a bit concerned whitelisting may be only part of the problem.

Anyway, one way to test is for someone on mixter@artistechmedia.com to send me another email using the address on file. If it gets through, that suggests my profile is OK and individual emails work, and maybe a look at the email marketing mechanism is in order…

Mr_Yesterday
 
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permalink   Mr_Yesterday Mon, Apr 24, 2017 @ 1:19 PM
And actually, now that I inspect Jason’s raw message:

— Sender: xxxxxxxxx@gmail.com
— From: mixter@artistechmedia.com

So that explains that—it was actually sent using Gmail, not from artistechmedia.com. I will see whether I can find GoDaddy’s filter logs but I’m sure even if I do the trace is long gone by now.
 
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permalink   Mr_Yesterday Tue, Apr 25, 2017 @ 9:19 PM
After another 24 hours of no joy, I have switched my ccMixter contact email to my Gmail account. I’ve whitelisted mixter@artistechmedia.com there. I will let you know what happens.
 
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permalink   Snowflake Wed, Apr 26, 2017 @ 9:54 AM
Thank you for your feedback and assistance. We’re working behind the scenes to try to fix this, with some frustration. So feedback and input is greatly appreciated!!!
 
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permalink   Mr_Yesterday Wed, Apr 26, 2017 @ 2:38 PM
Well, switching my profile to send to my Gmail address worked as a stopgap. I am now receiving notifications.

I forwarded a separate mail with some excerpts from raw email text for review. There are some SPF artifacts that may tell an expert something.

Since that mail was a reply to mixter@artistechmedia.com, I will follow up with a copy using the usual web form, in case it didn’t make it the first time.
Abstract Audio
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permalink   Sat, Apr 22, 2017 @ 11:46 AM
just added the adress to my contacts.
I haven’t had an email since 27-1-2017
 
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permalink   Kara Square Sat, Apr 22, 2017 @ 6:32 PM
Thanks, AA. We really hope this helps!
 
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permalink   Abstract Audio Sun, Apr 23, 2017 @ 2:27 AM
Still not getting any notifications altough I selected them all
 
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permalink   Snowflake Sun, Apr 23, 2017 @ 11:40 AM
did you get the notice i remixed you?
 
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permalink   Abstract Audio Sun, Apr 23, 2017 @ 1:37 PM
no
ATM I get all my notifications from the beta feed, but that also doesn’t tell me I’m being remixed. Currently I have no idea
urmymuse
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permalink   Tue, Apr 25, 2017 @ 12:56 PM
Hi All

Like the others noted below I have added to my address book but still nothing. I am not very techi - any further clues ?

I cant be without me ccmixter notifications … life will not be the same :)